Frequently Asked Questions

Everything you need to know about bringing comfort home.

What is the standard shipping timeframe for furniture items?

Most in-stock items ship within 3-5 business days. Large furniture pieces typically arrive within 2-3 weeks via our specialized white-glove delivery service to ensure your items reach you in perfect condition.

Do you offer a warranty on Giving Tree products?

Yes, we offer a comprehensive 1-year limited warranty on all home goods and furniture, covering manufacturing defects and structural integrity under normal residential use.

What is your return policy for home decor?

We want you to love your space. If you are not completely satisfied, you can return most items within 30 days of delivery. Items must be in original packaging and unassembled.

Are your wood products sustainably sourced?

Sustainability is at our core. We partner with FSC-certified suppliers to ensure that our timber is harvested responsibly, supporting both the environment and local communities.

How can I track my order status?

Once your order has been processed, you will receive a confirmation email with a unique tracking number. You can use this on our 'Track Order' page to see real-time updates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you build your dream home today.